Property Intelligence
Can your team trust the answers?
For when answers differ depending on who is asked, reference information drifts out of date, or new colleagues ask whoever is nearest.
Explore Property IntelligenceChoose the question that matters most.
One property. One agreed Front Office workflow. A focused assessment built around a practical decision.
The two assessments
Service Recovery
Do guest promises survive the handoff?
For when issues are handled differently by shift, promises go missing overnight, or colleagues are unsure what they may offer.
Explore Service RecoveryEach assessment is a separate engagement with its own written scope and fee.
How they differ
| Aspect | Property Intelligence | Service Recovery |
|---|---|---|
| The question | Can your team trust the answers? | Do guest promises survive the handoff? |
| Centres on | Trusted answers | Promises to guests |
| Looks closely at | Where answers come from and who owns them | Ownership, handoffs and follow-through |
| Often starts with | Conflicting or uncertain answers | A promise that lost its next step |
| Starter tools | An approved-information register and a change card | A promise log and a 10-minute daily manager review |
What either assessment includes
Other departments are included only at agreed handoffs, not as a whole-property audit.
A focused site day
About six hours on property, around one live shift change and one busy period.
A concise report
Four to six pages: what already works, and no more than three priorities, each with its evidence and a first step.
A decision conversation
A 60-minute session with your leaders to agree owners, dates and next steps.
Two starter tools
Practical tools for your chosen assessment, fitted to the log, sheet or platform you already use.
A check-in
A 30-minute conversation about six weeks later on how it is going.