Property Intelligence Assessment
Can your team trust the answers?
We assess one Front Office workflow to identify conflicting information, unclear ownership and missed updates.
One property. One workflow. A concise report with up to three priorities.
Start with a free conversation. We agree the scope together.
Choose it when
Answers differ depending on who is asked, reference information drifts out of date, or new colleagues ask whoever is nearest.
What you receive
A clear account of the most important information gaps, the evidence behind them and practical next steps for ownership and use.
A focused site day
About six hours on property, around one live shift change and one busy period.
A concise report
Four to six pages: what already works, and no more than three priorities, each with its evidence, an owner and a first step.
A decision session
Sixty minutes with your leaders to agree owners, dates and a 30-day action plan, with three or four simple measures.
Two starter tools
An approved-information register and a change card, fitted to what you already use.
A check-in
A 30-minute conversation about six weeks later.
Your team’s time, spread over about three months: your GM or sponsor about 3½ hours; your Front Office lead about 6¼ hours; three or four colleagues up to 30 minutes each.
Boundary
This is not a certification of your standards, a knowledge-base build or a software implementation.
What we look at
- Where answers live
- How colleagues find them during a shift
- Who owns updates
- What happens when sources disagree
- How uncertainty is escalated
What we may ask to see
A few relevant reference materials, a blank briefing or pass-on format, and operating information for the workflow.
You decide, item by item, what we may view, copy or keep. Most items are simply viewed on the day.