General managers
You are accountable for decisions you did not see.
By the time a recovery reaches you, it is usually because it went wrong. Lexra gives you the decisions, the reasoning behind them, and the boundary that stops the ones you would not have authorized — without putting you in the middle of every one.
The reporting problem is not a dashboard problem
You can already count complaints. What you cannot easily see is whether the response was consistent, whether the reasoning was sound, and whether the same failure has now happened nine times in one room. Those are three different questions, and none of them is answered by a volume chart.
What changes for you
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Without being in the room
A decision you can review afterwards
Every approved recovery carries who decided, what they decided, and why. You are not approving each one — you are able to read the reasoning later, which is a different and more useful kind of oversight.
See the approval record → -
Before it becomes your problem
A ceiling that holds when you are not there
Cost bands name the authority each option requires, and the highest band needs a second approver. If nobody on shift holds it, the system stops rather than letting the decision through. The exposure you are protected from is the one nobody remembers to escalate.
See what stopping looks like → -
Over a quarter
The pattern under the individual incidents
Nine engineering visits to one room reads very differently from nine separate complaints. Recovery Insights is being built to surface that from the records your team already creates — with every figure traceable to the incidents behind it.
✓In development · demonstrated with fictional data
Where Insights currently stands →
The record you would be reading
Not a notification. A decision with its authority, its source and its status attached.
Stopped for manager decision
In-room dining failure · Food & Beverage
Nothing proceeds until a manager approves, modifies or declines. No credit exists, and nothing has been said to the guest.
Who is deciding, under what authority, from which source. Illustrative scenario on a sample property.
What it does for the people below you
A supervisor who is unsure escalates late, or does not escalate at all. Giving them a reviewed starting point and a visible authority line reduces hesitation by making the authority line visible — they can see what they are allowed to do, and what they are not. That is worth more to a GM than another report, because it changes behavior on the shift rather than describing it afterwards.
What we are not claiming
- Recovery Insights is not finished. It is shown as a single static example, labeled in development, with no interactive version on this site.
- Insights names patterns and shows the records behind them. It does not diagnose a root cause, and it does not convert a correlation into a conclusion.
- No improvement to satisfaction scores, recovery cost or response time is claimed.
- It does not monitor your team. It records decisions that were already being made, in a form you can read.
- No live PMS connection, and no multi-property view. A pilot covers one property.
Read a decision you did not make.
A founder-led session on a fictional property — the record, the authority boundary, and the state where the system refuses to proceed.
Request a Product DemoOr see it from the desk: front office and operations.