Lexra Recovery
The workflow
A five-step sequence: log the issue, assemble reviewed guidance, route the decision to a named manager, prepare the guest-facing wording once a decision exists, and preserve the record.
See the Recovery workflowThe platform
Two products, one boundary.
Lexra Recovery runs the workflow a property follows when a stay goes wrong. Lexra Atlas is the reviewed-knowledge layer that makes the workflow specific to your property rather than generic. Both stop at the same place: a named human decision.
How the two fit together
Recovery provides the sequence. Atlas provides the property's own reviewed standards, so the options a manager sees are the options this property actually offers — not a general-purpose suggestion.
Lexra Atlas
The standards reader
Deterministic retrieval over content your team has reviewed. It answers property questions with their source, owner and review date attached — and says so plainly when no reviewed answer exists.
See how Atlas answersWhere the machine stops
The most useful thing to understand about Lexra is not what it does. It is where it refuses to continue.
- Log
A colleague records what happened. Lexra structures it — category, severity, department, location.
- Guidance
Reviewed recovery options are assembled for this property, each carrying its source and authority band.
Lexra stops here
Everything above this line is prepared. Everything below it requires a named human to decide. Lexra does not cross this line, in any tier, for any reason.
- Approval
A named manager approves, edits or declines. The most sensitive tier requires a second approver and fails closed.
- Draft
Only once a decision exists does Lexra prepare guest-facing wording. There is no send control.
- Brief
The decision, its reasoning and the follow-up are preserved as one record.
What is deterministic, and what is not
Different parts of Lexra work in different ways, and the difference matters when you are deciding whether to trust an answer.
Deterministic retrieval
Atlas returns content your team has reviewed and published. It does not generate an answer. When nothing reviewed covers the question, it returns no answer and routes the question to a person.
Assisted drafting
Guest-facing wording is prepared for a manager to read, edit or discard. It is drafted after a decision, never instead of one.
Human authority
Compensation, gestures, upgrades and any guest-facing message are decided by your managers. Lexra records the decision; it does not make it.
Preserved record
Who decided, what they decided, and when, are kept with the case so the reasoning survives the shift change.
Where the product actually is
- Lexra Recovery
- Demonstrated end to end on fictional data. Alpha
- Lexra Atlas
- Demonstrated in its current form, with reviewed answers and honest gaps. Alpha
- Recovery Insights
- The trend layer inside Recovery. In development · demonstrated with fictional data
- PMS connectivity
- Not present. The current Alpha runs without a live PMS connection. Controlled connectivity is on the roadmap and will only follow technical, security, contractual and pilot validation. Roadmap
- Multi-property
- No multi-property management interface exists. A pilot covers one property.
Stopped for manager decision
In-room dining failure · Food & Beverage
Nothing proceeds until a manager approves, modifies or declines. No credit exists, and nothing has been said to the guest.
ApproveModifyDecline
Recovery prepares. A named manager decides. Illustrative scenario on a sample property.
See it run on a property like yours.
A founder-led session on fictional data — the workflow end to end, and a candid conversation about fit.
Request a Product Demo