Recovery Operations Assessment
A close look at how your property recovers.
A structured review of how your property actually handles service recovery today—the standards in use, the authority levels behind them, the handoffs between departments, and what happens after the guest leaves.
Why it is worth doing
Most recovery workflows are sound until the moment someone has to decide.
Properties rarely lack good intentions or capable colleagues. What they lack is a consistent answer to four questions: who is allowed to act, what they are allowed to offer, who approves the exception, and where the reasoning goes afterwards. The assessment looks at one workflow end to end and writes down what it finds.
What we look at
One workflow, followed all the way through.
We start with a discovery conversation of up to 60 minutes, and where the property approves it, we review a real or documented recovery situation together.
In scope
- The current service-recovery workflow, end to end
- Standards and authority levels in use
- Compensation practice and who owns it
- Communication handoffs between departments
- Operational follow-through after the shift
What comes out of it
Where it is strong, where it breaks, and what to standardize first.
You receive a clear read on where the workflow holds, where it breaks down, where it is inconsistent between shifts or departments, and where risk keeps recurring—together with a recommended path for standardization, training, or a Lexra pilot.
Scope, timing, and any commercial terms are agreed before work begins.
LEXRA
Start with the workflow you would most like to fix.
Discuss a Recovery Operations Assessmentor write to lex@lexra.ai